Refund policy

Return & Exchange Policy

Processing Time: Once your return/exchange request is initiated, please allow up to 7 working days for it to be processed.

Required Documentation: For us to approve any exchange request, you'll need to share:

• A clear unboxing video along with photos of the product received
• Your invoice copy or order ID
  (Without this, exchange requests cannot be approved.)

Shipping the Product Back:

• The item must be dispatched back to us within 3 days from the date of delivery, and the return tracking details should be shared with us on WhatsApp.
• Your exchange will be processed only after we receive and inspect the returned item.
• If self-shipping isn't possible on your end, we can arrange a reverse pickup — this will involve an extra charge depending on your location and package size.

Product Condition Requirements: The item being returned must be:

• Unused and in its original condition
• In the original packaging, tags/seals intact
• Accompanied by a valid proof of purchase

Items Showing Wear: We're unable to accept exchanges for products that show visible signs of use, damage, or poor handling.

Single Exchange Policy: Each order is eligible for only one exchange. Once a replacement has been delivered, that order becomes ineligible for any further return or exchange requests.